Refund policy

Last updated: October 17, 2026

Return and Refund Policy

Returns and Refunds

At INBOURA, our products are made to order. We carefully prepare each item to bring our artwork into your space.

Returns and refunds are accepted only if the product arrives defective, damaged, or incorrect. We do not accept returns or offer refunds for change of mind, incorrect product selection, or personal preference, unless required by applicable law.

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at inboura.art@gmail.com. Include your order number, a description of the issue, and clear photos of the product and its packaging so we can assess the problem.

If your claim is approved, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Customers are not required to pay return shipping costs for products confirmed to be defective, damaged, or incorrectly fulfilled.

Order Cancellations

You may request cancellation or removal of items from your order within 24 hour of placing the order. As our products are made to order, cancellation requests received after this period may not be accepted.

To request a cancellation, please contact us at inboura.art@gmail.com as soon as possible.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if the item is damaged, defective, or different from what you ordered.

We may request photographs or other information to verify the issue before approving a replacement or refund.

Exchanges

We do not accept exchanges for reasons related to personal preference or a change of mind. If you receive a defective, damaged, or incorrect item, please contact us so we can determine the appropriate resolution.

Refund Processing

If a refund is approved, it will generally be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Your Consumer Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under applicable laws. Where required by law, customers may be entitled to a return, replacement, repair, or refund beyond the circumstances described above.